Every print sold here is made to order. Nothing is held in stock — your print is produced specifically for you after you place your order, in the size and finish you selected. That shapes the policy below.
Damaged or defective items
If your print arrives damaged, defective, or is not what you ordered, we will replace it at no cost to you, or refund you in full — your choice.
Please contact us within 14 days of delivery at acphotocollective89@gmail.com and include:
- Your order number
- Photographs of the damage
- Photographs of the outer packaging, if the parcel itself was damaged
The packaging photos matter — they are what allow us to make a claim with the carrier. You will not be asked to return a damaged print.
Change of mind
Because each print is manufactured for you individually, it cannot be restocked or resold. We are not able to offer open-ended returns for change of mind, incorrect size selection, or a print not matching expectations of colour or scale.
If you are uncertain before ordering, please ask. Measure your wall, mark the dimensions out with painter's tape, and live with it for a day. We would far rather answer questions first than have you end up with the wrong piece.
Cancelling or changing an order
Contact us as soon as possible. If production has not started we can usually change the size, finish, or cancel the order entirely. Once a print has gone to production — and particularly once a frame has been cut — we cannot.
Colour expectations
Prints are colour-managed, but no print matches a backlit screen exactly. Screens emit light; paper reflects it. In practice prints read slightly deeper than a monitor, which is normal and intended. A difference of this kind is not considered a defect. If your display is uncalibrated or set bright, expect more variance.
Lost or delayed parcels
All orders ship tracked. If tracking shows no movement for an extended period, or the carrier marks a parcel delivered that you did not receive, contact us and we will open an investigation with the carrier and make it right.
Contact
Andre Cruz Photography
Email: acphotocollective89@gmail.com