Made to order
Every print is produced after you order it. Unframed prints typically take one to two business days to produce; framed pieces take longer, since each frame is cut and assembled for that specific print.
Transit is usually a few days on top of that, and all orders are tracked. You'll get a tracking number by email as soon as the print leaves the lab.
Shipping
Unframed prints ship rolled in a rigid protective tube. Framed pieces ship flat, boxed with corner protection, with acrylic glazing rather than glass so nothing arrives broken.
Extra unframed prints in the same order ship free. If you're buying a set, order it together — three prints cost the same to ship as one.
If something arrives damaged
It shouldn't, but occasionally a parcel takes a hit in transit. If your print arrives damaged, photograph it — including the outer packaging — and get in touch within 14 days of delivery. Damaged prints are replaced at no cost to you.
Returns
Because every print is made to order for you specifically, they aren't stocked items and can't be resold. That means I can't offer open-ended returns the way a warehouse retailer can.
What I can do: if the print is defective, damaged, or genuinely isn't what was ordered, I'll make it right — replacement or refund, your choice.
If you're uncertain about size, ask before ordering. Measure your wall, mark the dimensions out with painter's tape, and live with it for a day. It's the single best way to avoid disappointment, and I'd far rather answer questions first than have you end up with the wrong piece.
Wrong size ordered?
Get in touch quickly. If production hasn't started I can usually change or cancel the order. Once a frame has been cut, I can't.
Questions
Any question about sizing, framing, or whether a particular image suits your space — just ask. I'd rather have the conversation than guess.